Terms & Conditions

Planet Transfers acts solely as an intermediary platform connecting customers with independent third-party transfer providers.

We are not the transport provider and do not operate vehicles ourselves.

By making a booking:

• You enter into a contract with the transfer provider
• Payment is processed by the provider or its partners
• We facilitate the booking process only

• All prices are displayed before payment
• Payments are processed via third-party providers
• We are not responsible for payment processing errors caused by third-party systems

• Free cancellation is available up to 48 hours before the scheduled pickup time
• Cancellation requests within 48 hours may not be refunded
• Refunds are subject to the supplier's terms and conditions

• Modifications are allowed up to 48 hours before pickup time
• Changes are subject to availability
• Last-minute changes may not be possible

Passengers must:

• Provide a valid mobile phone number
• Ensure the phone is switched on and accessible, including data connection where applicable
• Be reachable by the driver at all times

If you cannot locate your driver, you must contact the emergency phone number provided in your booking confirmation.

We are not responsible for:

• Missed flights
• Missed connections
• Additional costs or payments caused by delayed or missed transfer services

In such cases, any liability is strictly limited to the amount paid for the booked transfer service only.

Planet Transfers is not liable for:

• Service quality provided by third-party suppliers
• Delays, cancellations, or driver issues caused by third-party providers
• Any indirect, consequential, or additional damages

Our responsibility is limited to the amount paid for the booked service.

We are not liable for events beyond our control, including but not limited to:

• Severe weather conditions
• Traffic incidents
• Strikes
• Road closures
• Natural disasters
• Other unforeseeable events affecting the service

If the service you receive from our partner does not meet your expectations, you should immediately notify our Customer Service and, whenever possible, at the time the incident occurs.

You should firstly contact the local supplier using the number provided in the booking confirmation.

Complaints in writing must be sent by email to GBRoyaltransfers@gmail.com no later than 14 days after your return date.

These terms are governed by applicable laws and regulations relevant to the service and jurisdiction.

For any questions regarding these Terms & Conditions: GBRoyaltransfers@gmail.com